TERMS AND CONDITIONS WITHOUT PREJUDICE
1-ALL MOTORCYCLE TRAINING BOOKINGS REQUIRE FULL PAYMENT FOR EACH LESSON/CBT AT THE TIME OF BOOKING, INCLUDING ANY TEST FEES WHERE APPLICABLE, BUT WE DO OFFER A FREE SERVICE TO HELP YOU BUY YOUR PRACTICAL TEST BOOKING FOR YOU VIA THE D.V.S.A. BOOKING SYSTEM INSTORE
PLEASE NOTE THAT ANY INSTORE PAYMENTS/BOOKINGS ARE NON REFUNDABLE AND ARE NOT COVERED BY DISTANCE SELLING REGULATIONS.
WE ALWAYS ASK AT TIME OF BOOKING IF YOU ARE A NOVICE RIDER-EXPERIENCED -RE CBT ECT
PLEASE TRY TO BE HONEST IN YOUR REPLY AS WE BOOK CANDIDATES ON OCCASIONS TO MATCH EACH OTHER ABILITY-IE A RE CBT IS NO GOOD MATCHED WITH A NOVICE RIDER-IF YOU STATE YOU CAN RIDE ,THEN ONLY TO STATE YOU CANT RIDE ON ARRIVAL, THEN THIS COULD RESULT IN YOU BEING ASKED TO COME BACK ON ONOTHER OCCASION, ITS FINE IF YOU ARE A NOVICE, THATS WHAT WE ARE HERE FOR, BUT PLEASE BE HONEST IN YOUR REPLY WHEN ASKED AT TIME OF BOOKING,YOUR CONFERMATION TXT MESSAGE WILL STATE YOUR LEVEL OF ABILITY AT TIME OF BOOKING.
A DISCLAIMER/MEDICAL AND GDPR FORM MUST BE SIGNED INSTORE BEFORE ANY TRAINING CAN START, AND ANY CANDIDATE UNDER THE AGE OF 18 MUST HAVE A PARENT OR LEGAL GUARDIAN TO COUNTERSIGN THE DISCLAIMER BEFORE TRAINING CAN BEGIN , OTHERWISE YOUR BOOKING WILL BE CANCELLED AND YOUR TRAINING FEE WILL NOT BE REFUNDED.
2-IF ANY LESSON OR CBT/LESSON IS CANCELLED BY YOURSELF THEN 10 CLEAR WORKING DAYS NOTICE MUST BE GIVEN TO THE SCHOOL IN ELECTRONIC FORMAT , IE:- EMAIL OR TXT, OTHERWISE YOUR FULL FEE WILL BECOME PAYABLE OR NON REFUNDABLE-IF YOU DO NOT ATTEND YOUR APPOINTMENT ONTIME OR FOR ANY!!! OTHER REASON, THEN YOUR LESSON FEE WILL STILL BE CHARGED AT THE FULL LESSON FEE AND NO REFUND GIVEN.PLEASE BE ONTIME FOR YOUR APPOINTMENT AS YOU ARE DEEMED NOT ATTENDING WITH LOSS OF TRAINING FEES IF YOU ARE LATER THAN 20 MINS AFTER THE START TIME,IF YOU ARE GOING TO BE LATE, THEN PLEASE TELEPHONE TO LET US KNOW AS THE INSTRUCTOR MAY LEAVE AND DEEM YOU AS NOT ATTENDING AND LEAVE FOR HOME-IT IS NOT OUR JOB TO CHASE LATE ARRIVALS.
ANY MUTUALLY AGREED LESSONS BETWEEN BOTH PARTIES THAT ARE POSTPONED, MUST BE TAKEN WITHIN A 90 DAY PERIOD FROM THE ORIGINAL BOOKING DATE.
3-ALL TRAINING EQUIPMENT INCLUDE MOTORCYCLE LOAN-HELMETS-GLOVES-WATERPROOFS MUST BE WORN IF THE INSTRUCTOR ASKS. SUITABLE CLOTHING MUST BE WORN FOR THE TRAINING DAY AND IF YOU REQUIRE ADVISE ON WHAT TO WEAR OR NOT WEAR THEN PLEASE TELEPHONE US TO CHECK ON SUITABILITY CLOTHING BEFORE YOUR TRAINING DAY BOOKING. ANY MOTORCYCLE EQUIPMENT OR CLOTHING SUPPLIED BY YOURSELF ON THE TRAINING DAY MUST MEET THE SAFETY AND LEGAL STANDARD AS EXPLAINED ON YOUR CBT TRAINING COURSE,PLEASE ASL FOR DETAILS IF YOU REQUIRE AN EXPLANATION AS ANY DAMAGED OR NON SUITABLE EQUIPMENT SUPPLIED BY YOURSELF MAY RESULT IN A CANCELLED LESSON OR D.V.S.A TEST WITH NO REFUND OF LESSON OR TEST FEES.WE LOAN MOTORCYCLE CLOTHING ON LESSON DAYS, BUT PLEASE BE AWARE THAT WE DO NOT STOCK ADAPTED CLOTHING OR ANYTHING ABOVE XXXL SIZE JACKETS. ANYTHING ABOVE THIS SIZE MAY REQUIRE YOU TO SUPPLY YOUR OWN SUITABLE CLOTHING FOR YOUR LESSONS AND TEST DAY TRAINER SOCKS SHOWING BARE SKIN AROUND THE ANKLES ARE DEEMED NOT SUITABLE FOR TRAINING,THIN TRACKSUIT BOTTOMS/RIPPED JEANS ARE NOT SUITABLE AND YOUR TRAINING DAY WILL BE CANCELLED AND NO REFUND GIVEN.A MINIMUM OF NON RIPPED JEANS AND STURDY FOOTWEAR IS REQUIRED.MOTORCYCLE TROUSERS AND FOOTWEAR ARE NOT SUPPLIED, AND YOU WILL BE REQUIRED TO PURCHASE THESE ITEMS BEFORE YOUR MOTORCYCLE TEST CAN TAKE PLEACE WITH THE D.V.S.A . ANYONE WISHING TO USE THEIR OWN MOTORCYCLE FOR TRAINING MUST PRODUCE ALL OF HIS/HER DOCUMENTS FOR HIS/HER MACHINE ON THE BOOKED TRAINING DAY-INCLUDING LEGAL SIZED L PLATES, OTHERWISE THE CBT/LESSON WILL BE CANCELLED WITH LOSS OF FEE.
4-EVERYONE MUST PRODUCE A VALID INDATE PHOTO ID DRIVING LICENCE PART ON THE DAY OF TRAINING WITH YOUR CURRENT ADDRESS OR OLD STYLE LICENCE AND A VALID PASSPORT) AGAIN, IN DATE AND CORRECT PROVISIONAL ENTITLEMENT WITH CORRECT ADDRESS, OTHERWISE THE LESSON WILL BE CANCELLED AND TRAINING FEES LOST.A VALID CBT CERTIFICATE IS ALSO REQUIRED ALSO FOR EACH LESSON PRIOR TO STARTING. VALID DOCUMENTS ARE A MUST AND EVERYONE IS ADVISED AT THE TIME OF BOOKING. YOUR DRIVING LICENCE/DOCUMENTS ARE YOUR RESPONSIBILITY NOT OURS (PLEASE NOTE AS FROM JUNE 8TH 2015 ONLY YOUR CARD PORTION WILL BE REQUIRED AS COUNTERPARTS ARE NO LONGER REQUIRED BY LAW-PLEASE SEE -https://www.gov.uk/government/news/driving-licence-changes YOU WILL ALSO BE REQUIRED TO PRODUCE YOUR UK NATIONAL INSURANCE NUMBER AND ALLOW A1 RIDER TRAINING TO CHECK YOUR DRIVING LICENCE DETAILS USING THE NEW GOVERNMENT PORTAL.
5-ANY OF OUR INSTRUCTORS RESERVE THE RIGHT TO CANCEL ANY TRAINING SESSION AT ANY TIME DUE TO THE INTEREST OF SAFETY OR LACK OF HIGHWAY CODE,( IT IS NOT OUR JOB TO TEACH THE HIGHWAY CODE)WITH LOSS OF FULL SESSION TRAINING FEES.VERBAL AND/OR PHYSICAL ABUSE WILL BE REPORTED TO THE POLICE AND YOUR LESSON TERMINATED WITHOUT REFUND OF FEES. BAD WEATHER LESSONS/PART LESSONS MAY BE RE ARRANGED AT NO EXTRA COST, BUT COULD START WITH A SLIGHT DELAY UNTILL THE WEATHER CLEARS.PLEASE REMEMBER THAT THIS IS A NEW SKILL THAT YOU ARE LEARNING AND IT IS NOT FOR EVERYONE.IT IS YOUR RESPONSIBILITY TO ADVISE THE INSTRUCTOR IF YOU DO NOT WANT TO CONTINUE WITH THE TRAINING. ONLY YOU KNOW IF YOU FEEL WELL ENOUGH TO CONTINUE, AND AGAIN WE ASK YOU TO TELL THE INSTRUCTOR IF YOU FEEL UNABLE TO CONTINUE.ANYONE WHO IS DEEMED TO BE UNDER THE INFLUENCE OF DRUGS OR ALCOHOL WILL HAVE THEIR TRAINING STOPPED AND ASKED TO LEAVE THE TRAINING SCHOOL WITH LOSS OF TRAINING FEES-ANY NON DISCLOSED MEDICAL ISSUES WHICH EFFECT YOUR RIDING ABILITY ARE YOUR RESPONSIBILITY TO REPORT TO US AND ALSO TO THE DVLA. THIS INCLUDES YOUR EYESIGHT CHECK AT THE START OF THE TRAINING SESSION.IF YOU FAIL TO REACH THE MINIMUM LEGAL DISTANCE EYESIGHT CHECK, THEN NO TRAINING WILL COMMENCE AND NO REFUND WILL BE OFFERED, YOUR HEALTH IS NOT OUR RESPONSIBILITY.
6-THE DVSA RESERVE THE RIGHT TO CANCEL ANY TESTS DUE TO BAD WEATHER OR ILLNESS BY THE EXAMINER-THE DVSA WILL REFUND ANY TEST FEES OR ANOTHER TEST DATE WILL BE ISSUED BY THE DVSA. A SESSION FEE IS STILL CHARGED BY A1 RIDER TRAINING AS THIS IS NOT OUR FAULT AS AN INSTRUCTOR/MACHINE/EQUIPMENT WAS BOOKED AND AVAILABLE ON THE TEST DAY.THE D.V.S.A WILL PAY OUT CERTAIN OF POCKET MONIES IF YOUR TEST IS CANCELLED.PLEASE REFER TO THE GOVERNMENT WEBSITE FOR OUT OF POCKET EXPENSES EXPLANATION.
WE ASK ALL CANDIDATES TO CONTACT A1 RIDER TRAINING WITHIN 24 HOURS BY ELECTRONIC FORMAT EMAIL OR IN WRITING (PROOF NEEDED) TO DISCUSS ANY ISSUES REGARDING FEES IF YOU DISAGREE WITH ANY TRAINING/TESTDAY FEES.
COMPLAINTS PROCEDURE FORMS ARE AVAILABLE INSTORE
THE FEE PAYABLE BY YOURSELF FOR YOUR TWO TEST DAYS (MOD 1 AND MOD 2) IS THE SAME COST AS ONE TRAINING SESSION FEE IF YOUR TESTS ARE AT ST.HELENS MPTC,BUT ANY OTHER TEST CENTRE MAY REQUIRE A SMALL ADITIONAL COST FOR EXTRA TRAVELING TIME -WE DONT CHARGE TWO DAYS FEES FOR THE TWO TESTS (NOT ALL SCHOOLS DO THAT)-NO TRAINING IS GIVEN ON TEST DAYS (YOU SHOULD KNOW IT BY NOW)- TEST DAYS ARE CONDUCTED BY RIDING TO THE TEST CENTER, TEST CONDUCTED, AND RIDING STRAIGHT BACK TO BASE, NO TRAINING WILL BE GIVEN AFTER ANY TEST .IF WE ARE ASKED BY A CANDIDATE TO WORK OUTSIDE OF NORMAL WORKING HOURS (9AM UPTO 4PM) OR (8AM UPTO 3PM) TO TAKE YOU FOR YOUR TEST OR EVENING LESSONS, THEN AN EXTRA CHARGE WILL BE PAYABLE, (IF AN INSTRUCTOR IS AVAILABLE).( PLEASE ASK AT TIME OF BOOKING FOR DETAILS)
A1 RIDER TRAINING RESERVES THE RIGHT TO CANCEL/ STOP OR DELAY YOUR START TIME OF ANY TRAINING OR TEST DAY DUE TO BAD WEATHER,IN THIS INSTANCE, THE START AND END TIME OF OUR TRAINING IS NOT A BINDING CONTRACT
WE MAY TERMINATE ANY TRAINING DUE TO BAD LANGUAGE, VERBAL OR PHYSICAL ABUSE, OR DUE TO ANY INCORRECT/DEFACED/OUT OF DATE DOCUMENTS. ANY PUPIL/S WHO ARE DEEMED TO BE UNSAFE DURING TRAINING BY ANY OF THE INSTRUCTORS AND OR ANY 3RD PARTY PERSONEL, WILL RESULT IN THE IMMEDIATE TERMINATION OF THE LESSON"IN THE INTEREST OF SAFETY" WITHOUT ANY REFUND OF MONIES PAID BY THE CANDIDATE TO A1 RIDER TRAINING.
Please note we operate a strict payment & cancellation policy:
SUNDAYS ARE NOT CLASSED AS A WORKING DAY
CANCELLATION OF AGREED BOOKING SLOTS FROM ANY CANDIDATE WITHIN 10 CLEAR WORKING DAYS OF THE AGREED BOOKING DATE WILL RESULT IN LOSS OF TRAINING FEES IN FULL.
CANCELLATIONS OUTSIDE 10 CLEAR WORKING DAYS OF THE AGREED BOOKING SLOT MAY BE MOVED TO ANOTHER AGREEABLE DATE BETWEEN BOTH PARTIES , LESS THE MINIMUM BOOKING FEE OF £33 PER PRE BOOKED LESSON OR £45 PER PRE BOOKED CBT.
Full Refunds are not provided, as the company must schedule Instructor availability, which is then committed to by the Company to pay the Instructor(s) in contract, and also practical tests may be allocated with significant administration expense and subscription to the DVSA.
In the unlikely event of an A1 RIDER TRAINING Instructor being unavailable, A1 RIDER TRAINING will not accept any liability for any financial loss suffered by the client.
We will not charge the client for the relevant course/lesson and will reschedule the lesson - no refund is applicable.
A1 RIDER TRAINING will not accept any liability for any financial Loss or late starting lesson suffered by the Client due to poor weather, DVSA cancellations or amendments of Tests, DVSA site inspections, unexpected or client induced mechanical failure of motorbikes and scooters, or the failure of radio equipment or the clients failure to pass the theory / practiacal tests.
CHANGES AND CANCELLATIONS BY YOU
Any test/theory/lesson booking time will take place inside your training session time as this can sometimes take time to book tests ect on the government website portal.
Cancellation under the Distance Selling Regulations
- 5.1.1 If you are a consumer and make a booking by telephone, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) (Distance Selling Regulations) during the period set out in clause 5.1.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to book on a training day, you can notify us of your decision to cancel the Contract and receive a refund . Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens Advice Bureau or Trading Standards office
- 5.1.2 if you exercise your legal right to cancel under the Distance Selling Regulations, you will receive a full refund of the price you paid when booking. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described clause 5.1.3.
- 5.1.3 your legal right to cancel a Contract starts from the day after a booking is made - which is when the Contract between us is formed. You have a period of 14 working days in which you may cancel the booking, starting from the day after the day when the booking is made. Working days means that , Sundays or public holidays are not included in this period.
- 5.1.4 If your training session at time of booking is due to start within 14 working days of when a booking is made, your legal right to cancel under the Distance Selling Regulations will not apply.
- Any payments made instore are not covered by any distance selling regulations, we take this as a binding contract at the point of sale and no refunds or date changes apply!!!!!
7-A1 RIDER TRAINING RESERVE THE RIGHT TO CHANGE THE DATE/START TIME OF ANY LESSON OR CBT DUE TO ILLNESS OF AN INSTRUCTOR, MECHANICAL BREAKDOWN OF ANY OF OUR EQUIPMENT,OR BAD WEATHER.IF THE CONDITIONS DO NOT ALOW TRAINING TO START, THEN ANOTHER DATE WILL BE ARRANGED BY MUTUAL AGREEMENT BETWEEN A1 RIDER TRAINING AND YOU THE CANDIDATE/TRAINEE WITHOUT REFUND OF ANY FEES. IF THE START OF ANY LESSON/CBT IS ONLY A DELAY FOR BAD WEATHER OR AN INSTRUCTOR RUNNING SLIGHTLY LATE ECT, THEN THE LESSON/CBT MAY STILL BE CONDUCTED USING OUR DISCRETION AND THIS IS DEEMED AS NOT A BREACH OF OUR CONTRACT WITH YOURSELF ( FROST CAN DISAPPEAR IN A HOUR AS AN EXAMPLE AND MAY NOT EFFECT YOUR TRAINING AND WASTE THE DAYS TRAINING) ANY OWED HOURS WILL BE MADE UP OR A REDUCTION OF FEES FROM YOUR NEXT TRAINING SESSION.
IF WE NEED TO DELAY THE START OF A CBT/LESSON BY CHANGING THE DATE OR THE START TIME DUE TO BAD WEATHER OR A INSTRUCTOR RUNNING LATE OR MECHANICAL REPAIR OF A MACHINE NEEDED ON THE DAY, THEN THIS IS DEEMED AS NOT A BREACH OF CONTRACT BETWEEN BOTH PARTIES AS THIS IS DONE IN THE INTEREST OF SAFETY AND NO TRAINING FEES WILL BE REFUNDED , BUT ANY DELAYED START WILL BE ADDED TO YOUR NEXT LESSON OR NEXT LESSON CONDUCTED AT A REDUCED FEE TO YOURSELF.
8- PLEASE DRESS FOR THE WEATHER FOR ANY LESSON OR CBT-NB THIS DOES NOT MEAN SHORTS AND FLIP FLOPS IF ITS A HOT DAY AND AGAIN A1 RIDER TRAINING RESERVE THE RIGHT TO CANCELL ANY TRAINING WITH LOSS OF FEES IF THE CANDIDATE/TRAINEE IS NOT DRESSED IN THE MINIMUM OF JEANS AND STURDY FOOTWEAR, DSA MODULE ONE AND TWO TEST DAYS REQUIRE YOU TO WEAR MOTORCYCLE BOOTS AND TROUSERS, THESE MUST BE SUPPLIED BY YOURSELF AS WE CAN NOT ISSUE THESE SAFETY ITEMS DUE TO HEALTH AND HYGIENE REASONS-HELMET JACKET GLOVES AND HIGHVIZ ARE SUPPLIED BY A1 RIDERTRAINING FOR TEST DAY AND TRAINING.
THE CBT TRAINING DAY CONSISTS OF UPTO!!! A SEVEN HOUR PERIOD WITH A ONE HOUR DINNER BREAK IF REQUIRED:-IE 9AM UPTO 4PM OR 8AM UPTO 3PM -ANY EXTRA HOURS TRAINING WILL BE CHARGEABLE AT A COST OF £33 PER HOUR .(PLEASE RING TO ENQUIRE AFTER THE BOOKING IS MADE IF YOU SO WISH TO ENQUIRE ABOUT EXTRA HOURLY RATES ) IF YOU FINISH EARLY DUE TO BEING AN EXISTING RIDER,RE CBT ECT AND COMPLETE ALL THE MODULES EARLY, THEN NO REFUND IS GIVEN FOR A EARLY FINISH.
DIRECT ACCESS TRAINING CONSISTS OF A UPTO A 3 HOUR LESSON 9AM UPTO 12PM OR 8AM UPTO 11AM OR 1PM UPTO 4PM OR 12PM UPTO 3PM UNLESS OTHERWISE ARRANGED AT TIME OF BOOKING
WE SOMETIMES RUN OVER/UNDER THE TIME SLOT, BUT NO EXTRA FEE IS CHARGEABLE EITHER WAY AS WE LIKE TO FINISH THE PRE SET LESSON-ITS NOT TIME BASED LESSON-ITS CORRECT TRAINING BASED LESSON!!
SOMETIMES OUR DAS TRAINING RUNS UNDER BY A FEW MINS AND SOMETIMES OVER BY A FEW MINS DUE TO ROAD AND OR TRAFFIC CONDITIONS AND NO TRAINING FEE ADJUSTMENT IS MADE BY EITHER PARTY. PLEASE BE AWARE OF THIS!!!
ANY DAMAGE DONE TO ANY OF OUR MOTORCYCLES OR SCOOTERS BY ANY CANDIDATE NOT ACTING AS PER INSTRUCTION FROM THE TRAINERS OR INCORECT USE OF THE MACHINE CONTROLS AFTER INSTRUCTION, WILL RESULT IN THE CANDIDATE PAYING FOR ANY REPAIRS INCLUDING THE ORIGIONAL PARTS AND MAIN DEALER LABOUR CHARGES INCURED BY A1 RIDER TRAINING.
THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
PLEASE CHECK ON A REGULAR BASIS FOR ANY CHANGES
All our website Policies over-ride/supersede any pre-existing Policies, whether verbal, written/printed, email /text or web based
I absolve A1 Rider Training of any and all responsibility for any incident that may arise
From my disregarding these instructions or advice
Please understand that you are using a 3rd party only insurance when riding the motorcycle and can not claim against a1 rider training or any of its instructors if an accident involving yourself and not involving a third party occurs whilst you are in control of the motorcycle/scooter.
A1 Rider Training or anyone for whom they are in law responsible, neither agent, employee or representative of A1 Rider Training do not
accept any liability for loss or damage, accident, injury or illness to spectators or trainees, their vehicles or any property however arising save for death or serious personal injury resulting from negligence, at either aspinall place, thatto heath St Helens WA95PE , Any dvsa MPTC or any public or private highway or byway.
Any gift vouchers sold by a1 rider training are non refundable-not transferable to a third party and the expiry date on the certificate is final and can not be extended
Any data given to a1 rider training ie phone numbers or email address will not be passed to any 3rd party, but we may use you data to contact you direct to confirm bookings ect.
Any test booking made by A1 Rider Training on your behalf will require us to enter your driver details into the D.V.S.A booking system
please do not give your data/PHONE NUMBER to anyone other than the main office
last updated 10TH OCT 2018
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